Enterprise Users and Web Search Behavior

This thesis describes analysis of user web query behavior associated with Oak Ridge National Laboratory’s (ORNL) Enterprise Search System (Hereafter, ORNL Intranet). The ORNL Intranet provides users a means to search all kinds of data stores for relevant business and research information using a single query. The Global Intranet Trends for 2010 Report suggests the biggest current obstacle for corporate intranets is “findability and Siloed content”. Intranets differ from internets in the way they create, control, and share content which can make it often difficult and sometimes impossible for users to find information. Stenmark (2006) first noted studies of corporate internal search behavior is lacking and so appealed for more published research on the subject.

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